Privacy policy

1. INTRODUCTION

We take the confidentiality of personal data seriously and responsibly, and their security is a priority for us. That is why we are committed to complying with the new rules imposed by European Regulation No. 2016/679, referred to as the “Regulation”, regarding the processing of personal data and the free movement of such data. Through this policy, we explain what personal data we process, how we collect it, how we use it, and most importantly, how we protect this data. We also inform you about the rights you benefit from and guide you on how to exercise them.

2. ABOUT US

Our registered office is in ROMANIA, BUCHAREST, SECTOR 3, 48B E BRĂILIȚA STREET, VAT ID 39486918, J40/8432/2018.
The legal representative of the company is PAVEL BOGDAN and can be contacted at the address ROMANIA, BUCHAREST, SECTOR 3, 48B E BRĂILIȚA STREET and via email at: hello@pixeldentlab.ro.
From the perspective of EU Regulation 679/2016, PIXEL DENTAL LAB SRL is a personal data controller and has appointed a responsible person, PAVEL BOGDAN, for data protection, who can be contacted at:

Email address: hello@pixeldentlab.ro;
Our address is: ROMANIA, BUCHAREST, SECTOR 3, 48B E BRĂILIȚA STREET, attention: DATA PROTECTION OFFICER.

3. WHAT DATA WE COLLECT AND HOW WE COLLECT IT

We only use the information that is strictly necessary and relevant for our business and your needs as a consumer, and we collect it through our website, which is hosted and managed in Romania. We come into possession of your data mainly because you choose to disclose it to us voluntarily, but also through automatic capture, at the time of accessing our page, as a result of the use of specific technologies and software. Although you can visit our website without having to reveal your identity, you may provide us directly with your personal data when you use:

1. Contact form
Available on the page: https://pixeldentlab.ro/contact/.
We use your personal data in order to process your request and to have all the necessary information to contact you. Collected data:

First name;
Last name;
Phone number;
Email address;
Message.

We use your personal data in order to process your request and to have all the necessary information to contact you.

Automatic data capture is carried out through:

cookie technology: a cookie is a piece of information sent by the web page, saved by the browser on your computer’s hard disk, and which we can access later. It stores statistical information necessary for a web page to customize the browsing session (e.g., by displaying dynamic images of products of interest), such as previously visited web pages, downloads made, the internet provider used, the visitor’s country of origin.

The most common cookies are:

Technical: absolutely necessary to ensure the technical efficiency of the website;
Functional: remember your choices and help us improve your shopping experience on our site;
Performance: help us measure website performance by using information about how visitors navigate the site;
Retargeting: help us place advertising on other web pages you use;
Social media plug-ins: to connect our customers to various social media channels.

We collect and process data provided by cookie technology only if you allow us to do so.
Standard web server log files provide us with statistical information regarding the number of visitors and allow us to evaluate the technical capacity of our page.
Through them, we collect some information about your IP address, but this is not sufficient to directly identify you, rather to provide us with statistical data about page traffic.

Google Analytics
Our website uses the web analysis service “Google Adwords/Analytics” by Google Inc., for statistical purposes.
This website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”), which also uses cookies. The information generated by the cookie about your use of the site will be transmitted to and stored on Google’s servers in the USA.
If IP anonymization is activated, your IP address will be shortened within the territory of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. IP anonymization is active on this site. Google will use this information on behalf of the operator of this site to evaluate your use of the site, compile reports on website activity, and provide other services related to website activity and internet usage.
The IP address transmitted by your browser will not be associated with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser, but this may limit the full functionality of the site.
You may also choose to opt out of Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Add-on for your browser: https://tools.google.com/dlpage/gaoptout?hl=en.

To agree or withdraw your consent regarding automated processing through the above-mentioned programs or technologies, set this option in the welcome message you receive when accessing the site / or configure the appropriate settings in your browser.
For more details, please refer to our cookie policy.
If you choose to browse without these technologies or programs, some functionalities or features of the site may not work.
If you agree to the full use of automatic capture programs and technologies, we will collect the following data:

identity data: first and last name, the company you represent;
contact data: email address, phone number, possibly contracting and billing address;
transaction data: services and products purchased from us, payment method;
technical data: connection data, including IP, operating system and platform, browser identification, location, technologies used on devices accessing the website;
usage data: of the website, our products and services;
marketing data: your preferences for receiving notifications from us or from third parties.

4. PURPOSE OF COLLECTION AND LEGAL BASIS

We collect information that includes personal or technical data, mainly for the following purposes:

1. Improving our services and your browsing experience on our website.
To carry out this activity, we rely on our legitimate interest in conducting commercial activities, but we are also careful to respect your rights and freedoms, which is why we offer you an easy option to unsubscribe from the use of programs and technologies we use in the data collection and processing process.

2. Direct marketing.
We base our marketing communications on your prior consent. You can change your mind at any time by clicking the unsubscribe button in the messages you receive from us.

3. Security reasons concerning our hardware and software infrastructure.
The basis for collecting and processing for this purpose is both legal—namely, the obligation to safeguard property—and based on our legitimate interest in protecting our business.
To the extent that we use the information we hold for purposes other than those stated above, we will explicitly request your consent and explain what rights you have in this situation.

5. IMPOSSIBILITY/REFUSAL TO PROVIDE US WITH CERTAIN PERSONAL DATA

If you do not provide the requested information, it is very likely that you will not be able to use our website under normal conditions, and we may also be unable to accept and process your request, which would prevent us from providing you with the products or services you are interested in.

6. USERS

Your data is used by PIXEL DENTAL LAB SRL (www.pixeldentlab.ro), and we will never share your personal information with any third party for purposes other than those described in this Policy.
We may share your personal information with our trusted partners, who are able to provide assurances regarding the security and confidentiality of your data and who process the data only in accordance with our instructions.
Our partners are generally third-party service providers we work with, operating in areas such as: IT and maintenance services, database hosting both internally and within the EU, behavioral analytics services (Google Analytics, Facebook), accounting and taxation, legal consultancy and assistance, marketing, financing, advertising, payment processing, delivery, or other services, public authorities.

7. STORAGE PLACE

Both the website and the physical and electronic database containing personal information are hosted/stored on secure servers located in Romania.
To the extent that we transfer certain personal data to entities located within the European Union or outside the Union, including to countries for which the European Commission has not recognized an adequate level of personal data protection, we will take steps to protect your rights and interests.
Such transfers will be safeguarded by contractual clauses or other guarantees such as certification schemes, including the Privacy Shield framework for the protection of personal data transferred from within the EU to the United States of America.

8. SECURITY MEASURES

Although your data is collected online, part of it is also stored on paper (e.g., invoices).
PIXEL DENTAL LAB SRL (www.pixeldentlab.ro) is especially and continuously committed to implementing effective security measures to protect your personal data and to prevent security breaches, both for information stored online and on physical support.
Regardless of the storage method, your data is kept in secure environments with protective measures against unauthorized access, use, disclosure, modification, or destruction.
We have also implemented special measures for network and data transfer security, infrastructure auditing and testing, trained personnel, and data transfers outside Romania are carried out only to entities that can ensure a similar level of protection, etc.

9. STORAGE PERIOD

În cazul în care prelucrăm datele tale pentru executarea unor obligații precontractuale/contractuale, vom stoca datele atât timp cât este necesar pentru executarea contractului și pentru o perioadă ulterioară suplimentară. În cazul în care prelucrăm datele tale în virtutea unei obligații legale sau în interes public, vom stoca datele atât timp cât este necesar pentru respectarea obligațiilor legale sau atât timp cât interesul este calificat ca fiind de utilitate publică. În cazul în care prelucrăm datele tale pentru protejarea intereselor noastre legitime de afaceri, vom stoca datele până când ne vei solicita să ne oprim, cu excepția cazului în care vom putea demonstra că motivul pentru care colectăm și stocăm este prioritar față de interesele, drepturile și libertățile tale. În cazul în care prelucrăm datele tale în baza acordului tău expres, vom stoca datele până la momentul în care ne vei cere să ne oprim.
Stocăm datele personale colectate prin formularul de solicitare ofertă 12 luni.
Stocăm datele personale colectate prin formularul de contact 12 luni.

10. AUTOMATION OF THE DECISION-MAKING PROCESS

PIXEL DENTAL LAB SRL (www.pixeldentlab.ro) does not use automated processes that could produce legal effects concerning you or significantly affect you.
You can always request not to be subject to a decision based solely on automated processing if that decision produces legal effects concerning you or similarly and significantly affects you.
You cannot exercise this right of objection if the decision resulting from automated data processing is necessary for entering into or performing a contract, or if it is permitted by law and adequate safeguards exist for your rights and freedoms.
If you have given your consent for automated processing and later change your mind, you can withdraw your consent at any time by submitting a written request using the contact details listed in the Contact section of the website.

11. RIGHTS

1. Right to be informed – you have the right to know if your personal data is being processed, what data is collected, where it is obtained from and why, who processes it, for what duration, and whether the data is subject to automated processing that may produce legal effects or significantly affect you.

2. Right of access – you have the right to access, free of charge and at reasonable intervals, the data collected from/about you. This includes your right to request and obtain a copy of the collected personal data.

3. Right to rectification – you have the right to request the correction or updating of your personal data if it is inaccurate or incomplete.

4. Right to erasure – if you have withdrawn your given consent, object to the processing, the processing is not in compliance with the Regulation, or it is no longer necessary for the purposes for which it was collected and processed, you can request that your personal data be deleted from our records.

5. Right to restrict processing – if certain conditions apply, you have the right to restrict the processing of your personal data.

6. Right to object – in certain cases, you have the right to object to the processing of your personal data, such as in the case of direct marketing.

7. Right to object to automated processing – if your personal data is subject to automated processing, including profiling, which may produce legal effects or significantly affect you, you are entitled to request that your data be excluded from any automated individual decision-making process.

8. Right to data portability – you have the right to receive your personal data in a suitable format or, where possible, through direct transfer from one processor to another.

9. Right to seek help from the supervisory authority – you have the right to seek assistance from a supervisory authority and the right to other legal remedies, such as claiming compensation.

10. Right to withdraw consent – you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the legality of the processing carried out before the withdrawal.

11. Right to file a complaint – if you wish to make a complaint regarding how we process your personal data, we invite you to contact us:

By email at: hello@pixeldentlab.ro;
By post or courier at: ROMANIA, BUCHAREST, SECTOR 3, 48B E BRĂILIȚA STREET, attention: DATA PROTECTION OFFICER.

We assure you that all your complaints and concerns will be handled with seriousness, professionalism, and complete confidentiality.
If you are still dissatisfied with how we have responded to your complaint, you may contact the authorities responsible for supervising our data protection activities.
In Romania, this authority is the National Supervisory Authority for Personal Data Processing, whose contact details are:
Address: 28-30 General Gheorghe Magheru Blvd., Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Email: anspdcp@dataprotection.ro